Resume
Jack Swingle
Applied AI Engineer & Product Manager
PROFESSIONAL EXPERIENCE
AI Product Manager | RF-SMART, Jacksonville, FL | June 2026 - Present
- Hands-on owner and product manager of a company-wide AI platform; own the roadmap and lead a small team
- Built a provider-agnostic model layer so tools, prompts, and platform features work identically across model providers
- Built an enterprise MCP gateway to govern AI-tool access company-wide, with SSO auth, RBAC, and audit logging
- Established an LLM and prompt evaluation framework to measure and improve agent quality
Software Developer II, Team Lead | RF-SMART, Jacksonville, FL | June 2025 - June 2026
- Led a small AI development team building a tool-based agentic platform adopted across the company
- Architected the agentic tool system connecting CRM, product telemetry, ticketing, and documentation sources, with cross-tool data piping for chained analysis
- Delivered a support assistant built on RAG over historical support cases and product documentation
- Led the production AWS migration: container orchestration, Terraform IaC, and CI/CD
Software Developer | RF-SMART, Jacksonville, FL | February 2024 - June 2025
- Built the AI platform from an empty repo using Python, FastAPI, Claude via AWS Bedrock, and vector search
- Engineered the original RAG architecture and a hybrid search combining vector embeddings with LLM-generated metadata
- Built the first agentic tooling, including natural-language data querying via text-to-SQL
- Led monthly “AI for All” workshops and presented AI strategy at company-wide events
Software Support Engineer | RF-SMART, Jacksonville, FL | August 2023 - February 2024
- Embedded with enterprise customers to customize and extend a WMS product across several ERP platforms
- Owned production-down incident response and direct customer troubleshooting
Software Development Intern | RF-SMART, Jacksonville, FL | May 2023 - August 2023
- Built testing frameworks and worked on innovation initiatives
Software Support Specialist | Advantage Design Group, Jacksonville, FL | June 2021 - August 2021; October - December 2022
- Technical support for enterprise software clients
EDUCATION
University of North Florida | BS: Computer Science | 2020 - 2023
Episcopal School of Jacksonville | Class of 2019
PROJECTS
Click on any of the above links for more details and links to GitHub.
SKILLS
- AI/ML: Agent Development, RAG Systems, Prompt Engineering, LLM Evaluation, Function Calling & Tool Use, MCP Servers & Gateways, Multi-Provider Model Abstraction, Vector Databases, Text-to-SQL
- Python Stack: Python, FastAPI, DuckDB, Pandas
- Databases: PostgreSQL, Redshift, DuckDB, Vector Search, SQL
- Cloud & Infrastructure: AWS (Bedrock, ECS, RDS, S3), Terraform, Docker, GitHub Actions CI/CD, Redis/Valkey
- Web Development: JavaScript, TypeScript, Node.js, Angular, Astro.js
- Other Languages: C#, Java
AWARDS & HACKATHONS
- Ever Expanding Impact Team Member of the Year, RF-SMART (2025)
- High Altitude Award, RF-SMART (2025)
- AI for Good Hackathon (2022): First-place winner
- Nest for a While (2022): 4th place out of ~50
- Dean’s List: 2021 - 2023
For my full resume with detailed experience, please contact me at jackswingle01@gmail.com